pgtaya ("pgtaya," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the pgtaya Platform at pgtaya.app. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, storage, and protection of personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission ("NPC").
This Policy applies to all personal information collected through the pgtaya website, mobile-optimized platform, customer support channels, and any other services operated by pgtaya. It applies to all registered players, visitors, and any individual whose personal data is processed by pgtaya in connection with the Platform.
By accessing or using the pgtaya Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the pgtaya Platform.
pgtaya collects personal data that is necessary to provide you with a safe, compliant, and high-quality gaming experience. The categories of personal data we collect include:
| Data Category | Purpose | Legal Basis |
|---|---|---|
| Identity & Contact | Account creation, KYC, communications | Contractual necessity; Legal obligation |
| KYC Documents | Age verification, AML compliance | Legal obligation (AMLA, PAGCOR) |
| Financial Data | Deposits, withdrawals, fraud prevention | Contractual necessity; Legal obligation |
| Gaming Activity | Service delivery, responsible gaming monitoring | Contractual necessity; Legitimate interest |
| Technical Data | Security, fraud detection, platform improvement | Legitimate interest; Consent (cookies) |
"pgtaya collects only what is necessary to deliver a safe, compliant, and enjoyable gaming experience. Your data is never sold to third parties — full stop." — pgtaya Data Privacy Commitment
pgtaya collects personal data through the following means:
pgtaya processes your personal data for the following purposes:
To create and manage your pgtaya account, verify your identity and age, process deposits and withdrawals, deliver gaming services, and provide customer support.
To comply with obligations under the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), PAGCOR regulations, and other applicable Philippine laws. This includes conducting KYC verification, monitoring transactions for suspicious activity, and reporting to regulatory authorities as required.
To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion settings, and provide responsible gaming interventions where appropriate. pgtaya takes its responsible gaming obligations seriously and uses player data to protect vulnerable players.
To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
To analyze usage patterns, improve the Platform's features and performance, and develop new services that better serve Filipino players. This processing is based on pgtaya's legitimate interest in improving its services.
To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may withdraw consent at any time by contacting customer support or using the unsubscribe option in any marketing email.
pgtaya does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
pgtaya engages trusted third-party service providers to assist in delivering the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, banking partners), cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and AML screening services. These providers are contractually bound to process your data only on pgtaya's instructions and in accordance with applicable data protection laws.
pgtaya may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other government authorities where required by law, court order, or regulatory directive. pgtaya will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of pgtaya's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.
pgtaya may share your data with third parties in other circumstances where you have provided explicit, informed consent to such sharing.
pgtaya retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and to comply with applicable legal and regulatory obligations. The following retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with pgtaya's data disposal procedures.
pgtaya implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure , alteration, or destruction. These measures include:
While pgtaya takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying pgtaya immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by pgtaya:
You have the right to be informed of how your personal data is collected, used, stored, and shared. This Privacy Policy fulfills pgtaya's obligation to inform you of these practices.
You have the right to request a copy of the personal data pgtaya holds about you, as well as information about how it is being processed. Access requests can be submitted to pgtaya's Data Protection Officer (DPO) via the contact details in Section 12.
You have the right to request the correction of inaccurate or incomplete personal data held by pgtaya. You may update certain account information directly through your pgtaya account settings, or by contacting customer support.
You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to pgtaya's legal and regulatory retention obligations — data that must be retained under AMLA or PAGCOR requirements cannot be deleted prior to the expiry of the mandatory retention period.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that pgtaya transmit this data to another data controller where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on pgtaya's legitimate interests, though pgtaya may continue processing where it can demonstrate compelling legitimate grounds that override your interests.
If you believe pgtaya has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available on the NPC's official website.
To exercise any of the rights listed above, please contact pgtaya's Data Protection Officer using the details provided in Section 12. pgtaya will respond to all verified requests within thirty (30) days of receipt.
pgtaya uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The following types of cookies are used:
These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting the Platform's functionality.
These cookies collect anonymized information about how players use the Platform — such as which pages are visited most frequently and how long sessions last. This data helps pgtaya improve the Platform's performance and user experience. These cookies are only set with your consent.
These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming tool configurations — so you do not have to re-enter them each time you visit the Platform.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pgtaya Platform. For strictly necessary cookies, disabling them may prevent you from accessing certain features or logging into your account.
The pgtaya Platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with Philippine gaming regulations. pgtaya does not knowingly collect personal data from individuals under the age of 21.
If pgtaya becomes aware that personal data has been collected from an individual under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to pgtaya, please contact our Data Protection Officer immediately using the details in Section 12.
pgtaya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, pgtaya will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the pgtaya Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed of how pgtaya protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or pgtaya's data processing practices, please contact our designated Data Protection Officer (DPO). pgtaya's DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and ensuring that your privacy rights are respected.
pgtaya Data Protection Officer
Email:
General Support:
Response Time: Within 30 days of receipt of a verified request
Registered Address: Philippines
For complaints regarding pgtaya's handling of your personal data, you may also contact the National Privacy Commission (NPC) of the Philippines directly.
Privacy at pgtaya isn't just a legal checkbox — it's built into every layer of the platform, from how we collect data to how we store and protect it.
Every connection to pgtaya is secured with bank-grade 256-bit SSL/TLS encryption. Your personal data, financial details, and gaming activity are protected in transit and at rest — always.
pgtaya does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to deliver and improve the pgtaya experience — nothing else.
pgtaya's data practices are fully aligned with the Republic Act No. 10173 — the Data Privacy Act of 2012 — and the guidelines of the National Privacy Commission of the Philippines.
pgtaya has a designated DPO responsible for overseeing all data privacy matters. You can reach the DPO directly to exercise your rights or raise any privacy concern.
Access, correct, or request deletion of your personal data at any time. pgtaya respects your rights under the DPA and responds to all verified data requests within 30 days.
pgtaya conducts regular penetration tests and third-party security audits to keep the platform's infrastructure hardened against evolving threats — so your data stays protected year-round.
Now that you know how pgtaya protects your data, enjoy the platform with full confidence — fast GCash payouts, 500+ games, and a privacy-first experience built for Filipino players.
For players 21 years and above only. Please play responsibly. Gambling is addictive — know when to stop.